Introducing Expressive Mode

Customizable voice agents that feel truly human

Give every customer service agent control over tone, timing and emotion so conversations de‑escalate, reassure, and resolve issues even under pressure.

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“ElevenLabs solves the problem of real-time conversational quality for our AI agents, providing superior voice quality compared to open source models. It handles interruptions well, offering expressive and human-like voices that enhance our workflows.”

Sanket S., Verified G2 Review
See it in action

“ElevenLabs solves the problem of real-time conversational quality for our AI agents, providing superior voice quality compared to open source models. It handles interruptions well, offering expressive and human-like voices that enhance our workflows.”

Sanket S., Verified G2 Review

Why teams turn on Expressive Mode

Understands real emotion, not just words

Expressive Mode uses Scribe v2 Realtime to infer emotion from how something is said across pitch, pacing, and exclamations so agents react to frustration, relief, or jokes in real time

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Gives you precise control over tone

Apply cue cards like reassuring, apologetic, and enthusiastic effortlessly so agents sound intentional, on‑brand, and context‑aware in every interaction

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Sounds natural in 70+ languages

Get nuanced delivery in over 70 different languages, improving realism where precise tone is paramount — like Hindi, Japanese, Spanish, Arabic, and more

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Built for hard conversations

Reduce friction on tough calls
Agents de‑escalate tense moments, acknowledge emotion, and guide callers to resolution so support feels helpful, not procedural
Increase trust and CSAT
More human, empathetic delivery drives higher satisfaction, better NPS, and downstream retention and revenue
Qualify and convert more leads
Expressive agents keep prospects engaged, encourage next steps, and handle objections, lifting qualified lead and conversion rates
Go global with one agent
Expressive Mode scales across 70+ languages, so the same agent can switch languages and still sound natural, local, and on‑brand
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Answers to common questions

What is Expressive Mode?

Expressive Mode is a new experience in ElevenLabs Agents that combines our V3 Conversational Text-to-Speech (TTS) model, Scribe v2 Realtime transcription, and improved turn‑taking. Expressive Mode gives agents a wider range of emotion, makes them tone‑aware, and more human‑sounding.

Where is Expressive Mode available?

It’s available first, and best experienced, inside ElevenLabs Agents: our vertically integrated conversational agents platform.

How is this different from previous versions?

Previously, emotion came mainly from voice choice and system prompts. Expressive Mode adds tone cue cards and emotion‑aware delivery, plus better turn‑taking, so agents respond with the right tone at the right moment.

Which languages does it support?

Expressive Mode scales nuanced delivery across 70+ languages, expanding from 32 and significantly improving languages like Hindi, Japanese, Spanish, and Arabic.

Does it increase latency?

Expressive Mode is built on ultra‑low latency components like Scribe v2 Realtime, so you get more natural timing without sacrificing real‑time responsiveness.

What business impact can I expect?

Teams use Expressive Mode to increase CSAT and NPS, improve retention and LTV, and lift collection or qualification rates by making every interaction feel more human and trustworthy.

Do you integrate with the tools we already use?

Yes. You can connect agents directly to your CRM, support desk, calendar, payment system, or telephony provider. Integrations with platforms like Salesforce, Zendesk, Stripe, Twilio and similar tools work out of the box with minimal setup so agents can start reading and writing data (tickets, contacts, payments, bookings, call logs) in a few minutes rather than requiring a custom build.

How do I get started?

Sign up for ElevenLabs Agents, enable V3 Conversational in your agent configuration, and follow our setup guide with recommended voices and prompts.

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Easy as one, two, three

Enable Expressive Mode in Agents

Choose V3 Conversational as your TTS model and pick a recommended voice from the Expressive Mode collection

Define tone with cue cards

Add tags like reassuring, apologetic, enthusiastic, and more in your agent prompts to shape delivery per state and intent

Let Scribe v2 handle emotion

Scribe v2 Realtime detects emotional cues in user speech so your agent responds with the right tone and more natural timing
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